Installation >> Installation Troubleshooting

Installation Troubleshooting


1. After installation, there is no messages display on the skin. Please run this command on your SSH.

rm -f /usr/local/cpanel/Cpanel/rvversion
perl /root/rvadmin/auto_rvskin.pl

2. Error message while installing or updating RVskin:

Updating rvskin database...
=============================
DBI connect('','root',...) failed: Too many connections ...

You got MySQL problem, you are also facing problem with phpMyAdmin, and MySQL page in all cPanel skins.

Please go WHM / Reset Local MySQL Root Password
And try to update rvskin again.

3. Error message while installing or updating RVskin:

Updating rvskin database...
=============================
DBI connect('','root',...) failed: Access denied for user: 'root@localhost' (Using password: YES) at /root/rvadmin/real_auto_rvskin.pl line 38
Can't call method "prepare" on an undefined value at /root/rvadmin/real_auto_rvskin.pl line 38.

Your server is missing DBI module, or DBI module is incompatible with your current system after cPanel update itself.

Try this command.

/scripts/installdbi

If doesn't work, you have to reinstall DBI and DBD::mysql from WHM / Software / Install a Perl Module.

4. Error message while installing or updating RVskin:

Updating rvskin database...
=============================
DBI connect('rvadmin_news:localhost','rvadmin_public',...) failed: Access denied for user: 'rvadmin_public@localhost' (Using password: YES) at /root/rvadmin/real_auto_rvskin.pl line 38

Go to WHM / MySQL / phpMyAdmin, and select 'mysql' database in the database list. Click SQL query and place this in the textarea box.
SELECT * FROM db WHERE user like 'rvadmin_%'

Delete all records. And run installer again.

5. Error message while installing or updating RVskin:

Sorry, to use rvskin please create hosting account in WHM using:
username: rvadmin

That means installer cannot create 'rvadmin' hosting account for you. You need to go to WHM, and check if there is 'rvadmin' hosting account. If there is one, please terminate it, and try to run the installation again. If there is no 'rvadmin' hosting account, try to manually create 'rvadmin' hosting account. If you cannot create it within WHM., it is possible that there is a user 'rvadmin' without the hosting account on your system. .. You need to remove it by:

userdel -r rvadmin
groupdel rvadmin